|
Course Name: |
Telephone Selling Skills |
Duration: |
1-day |
Overview: |
The course helps participants to deliver customer service excellence over the telephone; gaining practical tools and practise. Participants will develop the necessary skills and behaviours to maximise sales opportunities. |
What participants will gain: |
-
A clear understanding of the importance of customers and how their expectations differ when communicating over the phone
-
A sales methodology to structure their approach
-
The ability to create the right first impression and quickly establish rapport with the customer
-
The skills and behaviours to ask high quality, targeted questions and listen attentively to effectively uncover customer needs
-
The ability to present benefits rather than features
-
Practical tools to overcome objections and close sales effectively
-
Tips and techniques to improve note-taking over the phone
|
Suitable for: |
Anyone who deals with customers over the phone and wants to improve their sales approach and drive results |
Delivery options: |
|
Customisation options: |
Course content can be tailored to meet the needs of the organisation. |
