Organisations can only excel at external service delivery if internal service delivery is highly effective (i.e. people working together, shared focus, motivated, positive attitude, support systems in place, etc.) This in our experience is often not recognised.
'Added value' activities must be considered from an organisational perspective as well as an external customer perspective. Everything has a direct or indirect cost and therefore commercial implications must be considered (time vs. value vs. cost).
Customer Service Training Courses; Aim: The aim of our customer service training courses is to develop a range of tools, skills and techniques that will enable participants to consistently deliver service excellence within their work area.
Our bespoke in-house training and coaching courses are delivered either on site or at a venue of your choice. The training we offer in this area can be delivered as follows:
In-house training course, tailored to your company and the group of learners as standard. Courses are delivered for a minimum of 4 participants and a maximum of 16 participants, although 12 is recommended.
In-house coaching delivered either on a one-to-one or small group coaching basis for up to 3 participants
Who Should Attend:
Anyone who works with internal and external customers and wants to deliver service excellence within their work area.
By the end of this course, participants will gain:
A greater understanding of internal and external customers and their current and future expectations
Greater awareness of their strengths and areas for development through evaluating customer service from differing perspectives
The ability to develop a customer mind-set to improve service delivery
The skills and techniques to effectively understand and meet customer needs and requirements
We deliver other similar courses in this area. Click on the link for more information:
Employee Engagement Course
Ideal for those that want to gain a deeper understanding of what employee engagement is and why it is so important to the success of the organisation.
Customer Management Course
Ideal for people that want to influence and manage internal and external customer expectations in line with changing organisational requirements.
Customer Focus Course
Ideal for those people that want to develop a customer focused mind-set and the skills to sustain successful lasting customer relationships.
Course content can be tailored to meet the needs of the organisation and/ or the learners.
The course if required could be delivered across two 1-day sessions.