Customer Service Training courses

Organisations can only excel at external service delivery if internal service delivery is highly effective (i.e. people working together, shared focus, motivated, positive attitude, support systems in place, etc.) This in our experience is often not recognised.

'Added value' activities must be considered from an organisational perspective as well as an external customer perspective. Everything has a direct or indirect cost and therefore commercial implications must be considered (time vs. value vs. cost).

Our customer service training courses help people to develop the skills and behaviours required to engage customers and achieve results through consistent service.

Customer Service Training Courses; Aim:
The aim of our customer service training courses is to develop a range of tools, skills and techniques that will enable participants to consistently deliver service excellence within their work area.

Duration:
1-day

Who Should Attend:
Anyone who works with internal and external customers and wants to deliver service excellence within their work area.

Learning Outputs:
By the end of this course, participants will gain:

Delivery routes:
The training we offer in this area can be delivered as follows:

1. In-house training course, tailored to your company and the group of learners as standard. (Min number of delegates is 4 and the maximum is 8)
2. Customer Service Coaching delivered either on a one-to-one or small group coaching basis for up to 3 participants

We deliver other similar courses in this area. Click on the link for more information:

• Employee Engagement Course
  Ideal for those that want to gain a deeper understanding of what employee engagement is and why it is so important to the success of the organisation.
• Customer Management Course
  Ideal for people that want to influence and manage internal and external customer expectations in line with changing organisational requirements.
• Customer Focus Course
  Ideal for those people that want to develop a customer focused mind-set and the skills to sustain successful lasting customer relationships.

Flexibility:

• Course content can be tailored to meet the needs of the organisation and/ or the learners.
• The course if required could be delivered across two 1-day sessions.