Adalta - Training and Personal Development. It's a people thing Home

Background
Testimonials
News
Contact Us
           
 

Customer Service Training courses

Customer service training courses, Customer service skills, Manchester, Leeds, LiverpoolCustomer service training courses are ideal for anyone who works in a customer focused role and wants to refresh customer service skills or improve customer relationships. Participants will develop core skills and behaviours enabling them to develop a customer focused mindset.

Course Name:
Customer service training courses
Duration:
1-day
Overview:
These customer service training courses help participants to develop core skills and behaviours enabling them to develop a customer focused mindset, strengthening customer relationships. Participants will also learn how to deal effectively with challenging customer situations.
What participants will gain:
  • A clear appreciation of the importance of customers and the impact of attitude and perception on customer service levels
  • The ability to anticipate customer needs and expectations, both now and in the future
  • The ability to create a positive customer service experience
  • The skills and behaviours to deal with customers effectively over the phone and face to face
  • Confidence to deal effectively with challenging customer situations to influence a win/win outcome
Suitable for:
Anyone who works in a customer focused role and wants to refresh on customer service skills or improve customer relationships
Delivery options:
  • Full day or 2 x ½ day sessions
  • Classroom-based training course
  • One-to-one coaching
Customisation options:
Course content can be tailored to meet the needs of the organisation.

 

     
"));