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Customer Service Training courses

Customer service training courses, Customer service skills, Manchester, Leeds, LiverpoolCustomer service training courses are ideal for anyone who works in a customer focused role and wants to refresh customer service skills or improve customer relationships. Participants will develop core skills and behaviours enabling them to develop a customer focused mindset.

Course Name:
Customer service training courses
Duration:
1-day
Overview:
These customer service training courses help participants to develop core skills and behaviours enabling them to develop a customer focused mindset, strengthening customer relationships. Participants will also learn how to deal effectively with challenging customer situations.
What participants will gain:
  • A clear appreciation of the importance of customers and the impact of attitude and perception on customer service levels
  • The ability to anticipate customer needs and expectations, both now and in the future
  • The ability to create a positive customer service experience
  • The skills and behaviours to deal with customers effectively over the phone and face to face
  • Confidence to deal effectively with challenging customer situations to influence a win/win outcome
Suitable for:
Anyone who works in a customer focused role and wants to refresh on customer service skills or improve customer relationships
Delivery options:
  • Full day or 2 x ½ day sessions
  • Classroom-based training course
  • One-to-one coaching
Customisation options:
Course content can be tailored to meet the needs of the organisation.

 

    

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Adalta Development Ltd provide customer service training courses across the North West UK, including Bolton, Manchester, Liverpool, West Midlands, Cheshire and Lancashire.

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