This `Building Successful Customer Relationships' training course is ideal for anyone who works in a customer focused role and wants to refresh on customer service skills or improve customer relationships. Participants will learn how to develop and sustain successful lasting relationships with internal and external customers.
This course helps participants develop and sustain successful lasting relationships with internal and external customers. Participants will develop the core skills and behaviours that will enable them to develop a customer focused mindset and strengthen customer relationships.
What participants will gain:
The ability to intelligently anticipate the needs and expectations of both internal and external customers
The ability to evaluate and improve service delivery
The skills and behaviours to work proactively and develop lasting, successful, mutually rewarding customer relationships
Standards against which to benchmark/measure service levels
A customer-focused mindset
Suitable for:
Anyone who works in a customer focused role and wants to refresh on customer service skills or improve customer relationships.
Delivery options:
Full day or 2 x ½ day sessions
Classroom-based training course
One-to-one coaching
Customisation options:
Course content can be tailored to meet the needs of the organisation.