|
Course Name: |
Building Successful Customer Relationships |
Duration: |
1-day |
Overview: |
This course helps participants develop and sustain successful lasting relationships with internal and external customers. Participants will develop the core skills and behaviours that will enable them to develop a customer focused mindset and strengthen customer relationships. |
What participants will gain: |
-
The ability to intelligently anticipate the needs and expectations of both internal and external customers
-
The ability to evaluate and improve service delivery
-
The skills and behaviours to work proactively and develop lasting, successful, mutually rewarding customer relationships
-
Standards against which to benchmark/measure service levels
-
A customer-focused mindset
|
Suitable for: |
Anyone who works in a customer focused role and wants to refresh on customer service skills or improve customer relationships. |
Delivery options: |
|
Customisation options: |
Course content can be tailored to meet the needs of the organisation. |
