Building successful customer relationships, Business training courses, Manchester, Leeds, Liverpool

This `Building Successful Customer Relationships' training course is ideal for anyone who works in a customer focused role and wants to refresh on customer service skills or improve customer relationships. Participants will learn how to develop and sustain successful lasting relationships with internal and external customers.

Course Name:	Building successful customer relationships
Duration:	1-day
Overview:	This course helps participants develop and sustain successful lasting relationships with internal and external customers. Participants will develop the core skills and behaviours that will enable them to develop a customer focused mindset and strengthen customer relationships.
What participants will gain:	The ability to intelligently anticipate the needs and expectations of both internal and external customers The ability to evaluate and improve service delivery The skills and behaviours to work proactively and develop lasting, successful, mutually rewarding customer relationships Standards against which to benchmark/measure service levels A customer-focused mindset
Suitable for:	Anyone who works in a customer focused role and wants to refresh on customer service skills or improve customer relationships.
Delivery options:	Full day or 2 x ½ day sessions Classroom-based training course One-to-one coaching
Customisation options:	Course content can be tailored to meet the needs of the organisation.

Building successful customer relationships

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