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Building Successful Customer Relationships

 

Course Name:
Building Successful Customer Relationships
Duration:
1-day
Overview:
This course helps participants develop and sustain successful lasting relationships with internal and external customers. Participants will develop the core skills and behaviours that will enable them to develop a customer focused mindset and strengthen customer relationships.
What participants will gain:
  • The ability to intelligently anticipate the needs and expectations of both internal and external customers
  • The ability to evaluate and improve service delivery
  • The skills and behaviours to work proactively and develop lasting, successful, mutually rewarding customer relationships
  • Standards against which to benchmark/measure service levels
  • A customer-focused mindset
Suitable for:
Anyone who works in a customer focused role and wants to refresh on customer service skills or improve customer relationships.
Delivery options:
  • Full day or 2 x ½ day sessions
  • Classroom-based training course
  • One-to-one coaching
Customisation options:
Course content can be tailored to meet the needs of the organisation.