Making the telephone a success.
We all know when telephone selling doesn’t work – we’ve all been on the receiving end of mind-numbingly awful attempts to sell over the phone.
And yet getting through to the right person and having empathy with that person can lead to some very powerful opportunities if treated in the right way. However without proper structure, sales calls are almost always doomed to failure, particularily amongst those who have neither the skills or confidence to use the telephone to their advantage.
If you need staff to convert leads on the phone then our telephone selling course could be for you. The course helps participants to deliver customer service excellence over the telephone; gaining practical tools and practise. Participants will develop the necessary skills and behaviours to maximise sales opportunities.
We will provide them with the tools to construct the conversation, help them make a good first impression, and make sure thay ask the right questions for your needs. We will help them really sell the benefits on the phone and give them the ability to handle objections competently. If you’d like further information click here.