The aim of this course is to equip managers with the essential skills and behaviours required to effectively address and investigate a range of HR-related staff issues. The emphasis is on preventing issues escalating through early intervention.
What participants will gain:
A clear understanding of the core principles of successful investigative interviewing.
The skills and confidence to elicit relevant facts and gather objective evidence.
The ability to diffuse tension, strengthen rapport and deepen understanding through effective verbal and non-verbal communication.
Core skills and behaviours associated with investigative interviewing skills:
Funnel questioning technique
Active listening
Clarifying and summarising
Note taking and record keeping
Suitable for:
Anyone in a line management role who wants to gain more confidence when investigating HR related issues.
Delivery options:
Full day or 2 x 1 day sessions
Classroom-based training course
One-to-one coaching
Customisation options:
Course content can be tailored to meet the needs of the organisation.
