Investigative Skills Course

Investigative Skills Course

2-days

The aim of this course is to equip managers with the essential skills and behaviours required to effectively address and investigate a range of HR-related staff issues. The emphasis is on preventing issues escalating through early intervention.

• A clear understanding of the core principles of successful investigative interviewing.
• The skills and confidence to elicit relevant facts and gather objective evidence.
• The ability to diffuse tension, strengthen rapport and deepen understanding through effective verbal and non-verbal communication.
• Core skills and behaviours associated with investigative interviewing skills:
  
  
  • Funnel questioning technique
  • Active listening
  • Clarifying and summarising
  • Note taking and record keeping

Anyone in a line management role who wants to gain more confidence when investigating HR related issues. 

Course content can be tailored to meet the needs of the organisation.