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Investigative interviewing skills

Improving personal productivityThe participant will gain essential skills and behaviours required to effectively address HR related staff issues

 

Course Name:
Investigative interviewing skills
Duration:
2-days
Overview:
The aim of this course is to equip managers with the essential skills and behaviours required to effectively address and investigate a range of HR-related staff issues. The emphasis is on preventing issues escalating through early invervention
What participants will gain:
  • A clear understanding of the core principles of successful investigative interviewing
  • The skills and confidence to elicit relevant facts and father objective evidence
  • The ability to diffuse tension, strengthen rapport and deepen understanding through effective verbal and non-verbal communication
  • Core skills and behaviours associated with investigative intervierwing skills
    • Funnel questioning technique
    • Active listening
    • Clarifying and summarising
    • Note taking and record keeping
Suitable for:
Anyone in line management role who wants to gain more confidence when investigating HR related issues
Delivery options:
  • Full day or 2 x 1 day sessions
  • Classroom-based training course
  • One-to-one coaching
Customisation options:
Course content can be tailored to meet the needs of the organisation.