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Investigative interviewing skills

Improving personal productivityThe participant will gain essential skills and behaviours required to effectively address HR related staff issues

 

Course Name:
Investigative interviewing skills
Duration:
2-days
Overview:
The aim of this course is to equip managers with the essential skills and behaviours required to effectively address and investigate a range of HR-related staff issues. The emphasis is on preventing issues escalating through early invervention
What participants will gain:
  • A clear understanding of the core principles of successful investigative interviewing
  • The skills and confidence to elicit relevant facts and father objective evidence
  • The ability to diffuse tension, strengthen rapport and deepen understanding through effective verbal and non-verbal communication
  • Core skills and behaviours associated with investigative intervierwing skills
    • Funnel questioning technique
    • Active listening
    • Clarifying and summarising
    • Note taking and record keeping
Suitable for:
Anyone in line management role who wants to gain more confidence when investigating HR related issues
Delivery options:
  • Full day or 2 x 1 day sessions
  • Classroom-based training course
  • One-to-one coaching
Customisation options:
Course content can be tailored to meet the needs of the organisation.

 

    

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Adalta offer a broad range of accredited and non-accredited business courses from stand alone courses such as improving personal productivity to modular management development programmes. We are currently running foundation to management skills training courses in Manchester, Cheshire, Lancashire and across the West Midlands.

There has never been a better time for ambitious staff to differentiate themselves, by gaining nationally recognised qualifications from the CMI. See our hr management courses, management leadership training courses and courses leading towards the chartered manager award.