Handling Tricky Conversations
Conflict in the workplace can present itself in many forms. With increasing demands being made on employees and managers alike; potentially difficult and uncomfortable situations resulting in the need to handle those tricky conversations can become more frequent.
The findings of The Chartered Management Institute’s (CMI) latest survey, ‘Difficult Conversations’, reveal that people find having challenging conversations harder at work than at home. Their research shows that the most difficult conversations people face in their lives are work-related, with the hardest being around pay and dealing with employee performance issues and inappropriate behaviour.
The reality is that most of us have never received training to help tackle such important conversations effectively.
Betari’s Box is a brilliant model to use when exploring difficult situations. It works on the understanding that we all have the ability to choose an attitude. For example, you begin your day on a very positive note; and then gradually you may get into a squabble with your partner before leaving for work, then you are running late and traffic is worse than usual. How positive is your attitude likely to be when you enter the workplace?
Unconsciously you have chosen your attitude! However, we must remember that, “Attitude is like a wrist watch…every watch may show different time than others but everyone thinks that their watch is showing the right time” So if you are reading this and thinking your attitude is the right one, the reality is that there is no right or wrong attitude, it’s just negative and/or positive.
The Betari’s Box model portrays that actually we have the ability to opt this attitude consciously. Self-aware individuals can begin to pick what kind of mind-set they want to demonstrate and by implementing the right attitude, they are taking full responsibility for actions, which in turn affects the results that they achieve.
Adalta’s approach to training is to start with attitude and mind-set. Focusing just on techniques and skills to handle difficult conversations is not enough if you want lasting results.
Click here to view our ‘Managing Difficult Conversations’ Course: http://www.adaltadevelopment.co.uk/courses/conflict-management/
“The one thing you can’t take away from me is the way I choose to respond to what you do to me. The last of one’s freedoms is to choose ones attitude in any given circumstance.” (Victor Frankyl)