E-mail management training

‘Your greatest resource is your time’ – Brian Tracey

When used appropriately, email is an incredibly useful communication tool. Many people however, feel overwhelmed by the amount of e-mails that they receive and need to respond to.

When much of the work is done via e-mail, clear concise and considered communication using this media is imperative to sustain the reputation and professional image of the organisation. E-mail management training from Adalta provides the participant with the knowledge and skills to use this medium effectively.

People will typically judge not only the accuracy and clarity of e-mail communication but how it is put across; emphasising the challenge of e-mail management. At Adalta, we help people to manage their email so that they are more productive and can get on with the real work at hand.

Email management training aim
This E-mail management training course is designed to help participants gain a greater understanding of the principles, knowledge and skills under-pinning effective e-mail communication in order to inspire confidence in producing professional e-mails.

Duration:
1-day

Who should attend:
Anyone who wants to manage their e-mail more effectively as opposed to their e-mail managing them.

Learning Outputs:
By the end of this course, participants will gain:

• Greater awareness of the purpose of e-mail and the challenges of e-mail communication
• A deeper understanding of the principles of effective e-mail communication
• Tools to effectively organise incoming e-mails
• Best practice techniques in responding to e-mails
• A tool to help structure effective e-mails

Delivery routes:
The training we offer in this area can be delivered as follows:

1. In-house training course, tailored to your company and the group of learners as standard. (Min number of delegates is 4 and the maximum is 8)
2. E-mail management coaching delivered either on a one-to-one or small group coaching basis for up to 3 participants

We deliver other similar courses in this area. Click on the link for more information:

• Stress Management Course
  Designed to equip participants with the necessary information, skills and resources to personally manage stress more effectively.
• Time Management Course
  This personal productivity course helps participants to organise, prioritise and control their workload to improve efficiency and overall effectiveness. Participants will learn how to manage themselves and others more effectively.
• Problem Solving Course
  Ideal for those people that want to explore and apply viable problem solving tools. Participants will learn how they can look at problems in a way that generates qualitative solutions more efficiently and effectively.

Flexibility:

• Course content can be tailored to meet the needs of the organisation and/ or the learners.
• The course if required could be delivered across two 1-day sessions.