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Customer focus

Assertiveness skills course, Manchester, Lancashire, Cheshire, LiverpoolThis course is desiged to help participants deveop a greater understanding of relationships with internal and external customers

 

 

Course Name:
Customer focus
Duration:
1-day
Overview:
This course is designed to help participants develop and sustaom successful lasting relationships with internal and external customers
What participants will gain:
  • A greater understanding of internal and external customers and their current future expectations
  • The ability to develop a customer mindset to improve service delivery
  • The skills and techniques to effectively understand and meet customer needs and requirements
Suitable for:
Anyone who is interested in improving their customer service skills
Delivery options:
  • Full day or 2 x ½ day sessions
  • Classroom-based training course
Customisation options:

Course content can be tailored to meet the needs of the organisation.

 

    

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Adalta work closely with each client to establish the key success measures for each individual project. The measurement strategy for a project is agreed from the outset and is geared around the priority outcomes.

Adalta Development Ltd provides an assertiveness skills course nationwide and across the North West UK, including London, Birmingham, Bolton, Manchester, Leeds Liverpool, Cheshire, Lancashire and the West Midlands , see also communication skills training courses.

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