Sales & Customer Service

Whether your team deals with customers face-to-face or over the phone, developing first-class sales skills are crucial to customer facing roles. Having the ability to engage with customers, meet them on their level, and encourage interaction are all part of building relationships, attracting or retaining customers, and selling products or services.

Job roles under the sales and customer service business areas differ vastly. Some may have a short opportunity to make a sale over the phone in a telesales role, alternatively, the focus could be on developing lasting relationships with an existing client base face-to-face. Because we understand that each team and every role is unique, we’ve designed a range of sales courses and customer service training to meet every need. Not only that, we also tailor our sales and customer service training to the individual company, and team. So you can be sure you’ll have the right solution, for the very best results.

Our customer service and sales courses span areas such as building a customer-focused mind-set, developing the skills for consistent high levels of service, maximising sales opportunities, and offering a consultative approach to business development. But regardless of the course you pick, our experienced trainer will start by developing a positive, focussed mind-set, giving your team long-term solutions that work in real-world situations, setting them up for success in your organisation.

Take a look at our list of targeted sales and customer service training courses below, and contact us to find out how we can create your bespoke training plan.

Available Courses

Find out more by calling 0345 021 2356 or email info@adaltadevelopment.co.uk

What makes us different?

Here is a selection of our impressive and varied client list across private, public and third sector organisations.