Handling Difficult Situations and People
Acting with confidence is integral to the success of any role. But confidently asserting a positive attitude even when dealing with difficult people is something that can seem daunting. Unfortunately, conflict is part and parcel of every workplace, and every role, in some form or another, and handling difficult situations like these head-on, and providing effective solutions is essential to a healthy workplace.
For these important reasons, we’ve developed a package of expertly designed courses specifically geared to handling difficult situations and managing difficult people. Our assertiveness course focusses on providing your staff with the right mix of tools and techniques to actively enter any business situation with confidence. Our conflict management training enables staff members to deal with challenging behaviours without worry, and we’ve developed a targeted course for managers who may have to tackle difficult conversations in the workplace, along with tips on how they can pre-empt and work around uncomfortable circumstances.
To make things even more realistic and valuable to your team, we never deliver off-the-shelf training. Each one of our courses is tailored to your company, and the specific team in question, to help them pick up essential tips for dealing with difficult people in an everyday context. That way, we know our training will stick, and make all the difference to your team’s ongoing development.
Take a look at our list of courses targeted towards managing difficult people in a variety of situations below, and contact us to find out how we can create your bespoke training plan.
This Assertiveness Skills training course is designed to equip participants with the skills, tools and techniques to assert themselves confidently and effectively with others to influence successful relationships.
This Conflict Management course helps participants to develop the skills and behaviours that will enable them to deal confidently and effectively with conflict and other forms of challenging behaviour they may face within their role.
Managing Difficult Situations
Conflict in the workplace can present itself in many forms. With increasing demands being made on employees and managers alike; potentially difficult and uncomfortable situations can become more frequent.
These things don’t go away. They have to be dealt with. Our Managing Difficult Situationstraining helps managers to know how to read the early warning signs and diffuse tension without causing further internal conflict.