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Consultative selling

Consulative selling course, Manchester, Leeds, Liverpool, UKThis Consultative selling training course is ideal for anyone who is directly responsible for developing business via direct customer contact. Participants will learn how to develop and sustain successful lasting relationships with customers maximising sales opportunities.

 

Course Name:
Duration:
2-days
Overview:
This Consultative selling course capitalises on the success of developing customer relationships and maximising sales opportunities by adopting an integrative, consultative approach. Participants will learn how to build and nurture sustainable customer relationships and develop essential skills to make them stand out as exceptional sales people/business partners. The focus is equally on helping the customer succeed with traditional mindsets really challenged as the traditional stigma of ‘selling’ is examined.
What participants will gain:
  • A clear understanding of how to move from traditional selling to consultative selling
  • Tools to diagnose customer needs and expectations
  • Greater awareness of how to interpret verbal and non-verbal customer behaviour
  • Strategies to improve appointment generation/ quality of prospects
  • Better rapport with customers from the outset
  • Consultative listening and questioning techniques
  • The ability to develop a deep level of rapport through matching language patterns and body language
  • The ability to make persuasive recommendations
  • Practical tools to flush out and overcome ‘red lights’ confidently
  • A clear business development strategy
Suitable for:
Anyone who is directly responsible for developing business via direct customer contact and for whom exceptional service and long-term customer/client relationships are an integral aspect of their business/product development strategy.
Delivery options:
  • Full day or 2 x 1 day sessions
  • Classroom-based training course
  • One-to-one coaching
Customisation options:
Course content can be tailored to meet the needs of the organisation.

 

    

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Adalta Development Ltd provide Consultative selling courses across the North West UK, including Bolton, Manchester, Liverpool, West Midlands, Cheshire and Lancashire.