News

Get ahead and open more doors with a management qualification

We are pleased to launch a Certificate in Strategic Management and Leadership open programme that will run from March and September of each year from 2014. This qualification is designed for practicing senior managers who wish to develop the core leadership skills required to effectively operate at a strategic level. Achieving a Level 7 Certificate […]

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Partnerships

Working in partnership is fast becoming recognised as a key leadership pre-requisite. A partnership is an arrangement between two or more groups, organisations or individuals to work together to achieve common aims. Getting the basics right is fundamental in terms of who are you expected to partner with, what does working in partnership practically look […]

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If 99.9% is good enough, then…

2 new-borns will be given the wrong parents daily 64 heart operations will be performed incorrectly this year 250 entries in the Oxford English dictionary will be misspelled 1,000 passengers will fly from Heathrow to the wrong destination – every week 2,791 items of post will be mishandled per hour 4,386 incorrect prescriptions will be […]

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Do you click with your customers?

The reality is customers make quick decisions. They are not loyal and tend to buy on instinct. The first impression created and the first human interaction they experience is crucial. Rapport is one of the most important aspects of unconscious customer interaction. Building rapport is about demonstrating an understanding of the other person’s map of […]

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Are you in touch with your touch-points?

This month we’re focusing on all things customer related. Look out for our other blogs written to help you improve customer relations. Customer focused organisations know how to maximise every customer touch point during the customer’s experience. A touch point is an interaction between a customer and the organisation’s brand and product or service. In […]

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Coaching Skills Training Courses

A recent study has shown that many managers are failing to support their staff with regard to providing coaching, training and mentoring. This results in poor staff performance and the inability to pass on their skills to others leading to reduced staff moral and motivation. It`s not all bad news though, Managers do appear to […]

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Ice-breaker to demonstrate Performance Improvement

This is a fantastic energiser to use when discussing performance management with a team. All you need is two sheets of different coloured paper or card for each person. The purpose of this activity is to enable colleagues/ participants to experience how easy it is to improve performance. Instructions: Issue each person with a sheet […]

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Are you truly a Professional?

We came across the following short quiz which consists of 4 questions and tells you whether you are truly a “professional”. The questions are not difficult! Answer each question before moving on to the next one and test this out on your colleagues and family. Questions How do you put a giraffe into a refrigerator? […]

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Maximise staff potential

A recent study has shown the biggest failing of managers is the lack of coaching staff to help improve their performance. Managers appear to be excelling in technical excellence, commitment to the business and their customers but are not maximising staff potential. Failing to support their staff with regard to providing coaching, training and mentoring […]

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New Level 7 programme starts Oct 2013

Due to recent demand, we are pleased to launch a new Level 7 Diploma in Strategic Management and Leadership Programme. This 18-month programme will commence late October 2013 and will be delivered near Manchester. What is the Investment? The investment is £1995 + VAT. This excludes CMI fees of £224. How will I Achieve the […]

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Powerful tool to tackle negativity quickly

The Circle of Influence as featured in Stephen Covey’s book, The 7 Habits of Highly Effective People is a versatile, flexible tool to use during training sessions, team meetings and briefings with groups of people. This is particularly useful to help address negativity and concerns which can be a drain on productivity and morale. It […]

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