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Are nearly half of all UK line managers ineffective?

Nearly half of all UK line managers ‘are ineffective’… Yet new research reveals how management and leadership skills can drive up UK performance. 43% of managers consider their line managers to be ineffective, according to the largest ever in-depth study into the business benefits of management and leadership development, released recently by the Chartered Management […]

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Quick masterclass in customer engagement

Customer Engagement has become a hot potato in recent months with more and more clients asking us to develop bespoke training in this area. With this in mind, this subject is on our radar. We came across the following questions designed to challenge how effective you are in relation to customer engagement and in turn […]

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